Telecom regulator Telecom Regulatory Authority of India (TRAI) must work out an “action programme” once it has the results of the ongoing call drop and<\/p>\n
mobile service quality assessment of various operators, industry body Cellular Operators Association of India (COAI) has stated.<\/p>\n
Having a solution based “action programme” following the Quality of Service assessment will enable the industry to overcome systemic issues which need to be<\/p>\n
addressed from a policy and tactical standpoint, Cellular Operators’, Association of India (COAI) Director General, Rajan Mathews said.<\/p>\n
The comments come amid Telecom Regulatory Authority of India (TRAI’s) assessment of the service quality being offered by mobile operators. The<\/p>\n
assessment this time is benchmarked to the new, more stringent call drop norms that came into effect from October 1, 2017. The quarter ended December will<\/p>\n
mark the first instance of reporting under the new formula. Trai has already asked the operators to submit their network-related data for checking service quality<\/p>\n
under the new parameters.<\/p>\n
As per the new rules, the telecom operators may face a maximum penalty of Rs 10 lakh for call drops which will now be measured at mobile tower level instead<\/p>\n
of the telecom circle level.<\/p>\n
“Once we understand, what the issues are (on service quality), can we put in place an action programme so that we don’t continue to beat ourselves…quarter-by<\/p>\n
-quarter (on the same issue),” Mathews said.<\/p>\n
He said that the operators continue to face many “ground level realities” when it comes to getting approvals for infrastructure and network rollouts, and many of<\/p>\n
these issues are unlikely to get resolved within a quarter or two.<\/p>\n
Moreover, it has said that “intervention” by local municipalities shutting down towers have compounded call drop problems at the local, circle level.<\/p>\n
“So what we are saying is that get into solutions mode,” Mathews said.<\/p>\n
For instance, a solution approach could involve assigning responsibilities to various authorities including local bodies to facilitate network roll-outs.<\/p>\n
“We are saying work with the industry on fixing systemic issues that require help outside of what the industry can presently do. Trai should push such an action<\/p>\n
plan,” he said.<\/p>\n
He recalled that the last round of discussions with the telecom department on the call drop issue had culminated into concrete solutions like Right of Way<\/p>\n
(RoW) policy and land being made available for installation of cell towers.<\/p>\n
COAI has maintained that call drops are a result of operator churn and difficulty in getting approvals for installing infrastructure and that operator-specific issues<\/p>\n
on service quality are not “emblematic” of the whole industry.<\/p>\n","protected":false},"excerpt":{"rendered":"
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