Two days after the company came under fire for discrimination, Airtel Wednesday put out a statement saying events reported have been \u201cuntrue and factually incorrect\u201d. The company maintained that its representatives were following a \u201cdutiful course\u201d in their regular work shift and were taught a \u201charsh lesson\u201d that their religious identities matter.<\/p>\n
On Monday, a customer tweeted to Airtel with a complaint, to which its representative, Shoaib, responded. The customer, however, wrote back to the company saying \u201cyou\u2019re a Muslim and I have no faith in your working ethics because Kuran may have different version for customer service, thus requesting you to assign a Hindu representative for my request.\u201d She subsequently got a response from a Gaganjot at Airtel.<\/p>\n
Several users on social media pulled up the company for condoning racial intolerance. Many questioned why the company did not respond immediately, questioning the complainant\u2019s request for a Hindu representative. Some people even said they would change their service provider due to the incident.<\/p>\n
Airtel said its representatives were merely doing their job and trying to solve the service issue but were wrongly targeted for \u201cacceptance of discrimination\u201d and \u201cbowing down to bigotry\u201d. According to the company, Shoaib was busy and the user\u2019s complaint was assigned to the next available representative automatically.<\/p>\n
\u201cWe did not and we repeat, we DID NOT change the advisor because of the unfathomable request from the said customer. At Airtel, we never have and never will succumb to differentiating on the basis of religion, ethnicity or caste,\u201d the company said in a statement, adding that the world was watching and reading into the incident \u201cfrom a different lens\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"
Two days after the company came under fire for discrimination, Airtel Wednesday put out a statement saying events reported have been \u201cuntrue and factually incorrect\u201d. The company maintained that its representatives were following a \u201cdutiful course\u201d in their regular work shift and were taught a \u201charsh lesson\u201d that their religious identities matter. On Monday, a […]<\/p>\n","protected":false},"author":1,"featured_media":34700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[410],"tags":[],"class_list":["post-34699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts\/34699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/comments?post=34699"}],"version-history":[{"count":1,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts\/34699\/revisions"}],"predecessor-version":[{"id":34701,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts\/34699\/revisions\/34701"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/media\/34700"}],"wp:attachment":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/media?parent=34699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/categories?post=34699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/tags?post=34699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}