{"id":64528,"date":"2019-06-25T11:35:58","date_gmt":"2019-06-25T11:35:58","guid":{"rendered":"http:\/\/blastingskyhawk.com\/?p=64528"},"modified":"2019-06-25T11:35:59","modified_gmt":"2019-06-25T11:35:59","slug":"rbi-launches-cms-for-filing-online-complaints-against-banks-nbfcs","status":"publish","type":"post","link":"https:\/\/blastingskyhawk.com\/english\/rbi-launches-cms-for-filing-online-complaints-against-banks-nbfcs\/","title":{"rendered":"RBI launches CMS for filing online complaints against banks, NBFCs"},"content":{"rendered":"\n<p>The Reserve Bank of India has launched an application on its website for lodging complaints against banks and NBFCs with a view to improve customer experience in timely redressal of grievances.<\/p>\n\n\n\n<p>RBI Governor Shaktikanta Das launched the Complaint Management System , a software application on Monday. Speaking at the launch, the RBI Governor said that it aims to facilitate RBI&#8217;s grievance redressal process. <\/p>\n\n\n\n<p>RBI Governor Shaktikanta Das said application also improves transparency by keeping the complainants informed through auto-generated acknowledgements and enabling them to track the status of their complaints and file appeals online against the decisions of the Ombudsmen, where applicable. <\/p>\n\n\n\n<p>RBI Governor Shaktikanta Das informed that the RBI also plans to introduce a dedicated Interactive Voice Response  system for tracking the status of complaints.<\/p>\n\n\n\n<p>The RBI Governor stressed that sustaining the confidence of consumers in banks and other financial service providers  through prompt and effective grievance redressal, together with empowering customers through education is pivotal for maintaining trust in the banking system.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>The Reserve Bank of India has launched an application on its website for lodging complaints against banks and NBFCs with a view to improve customer experience in timely redressal of grievances. RBI Governor Shaktikanta Das launched the Complaint Management System , a software application on Monday. Speaking at the launch, the RBI Governor said that [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":64529,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[410],"tags":[],"class_list":["post-64528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts\/64528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/comments?post=64528"}],"version-history":[{"count":1,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts\/64528\/revisions"}],"predecessor-version":[{"id":64530,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/posts\/64528\/revisions\/64530"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/media\/64529"}],"wp:attachment":[{"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/media?parent=64528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/categories?post=64528"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blastingskyhawk.com\/english\/wp-json\/wp\/v2\/tags?post=64528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}